gtag('config', 'G-RC8JJRR6QM'); Frequently Asked Questions | RPC Logistics | New Zealand
RPC Logistics

FAQs

We know online fulfilment can raise a few questions — and we’re here to make things simple. Below you’ll find answers to the most common questions about our services.

General FAQs

What services does RPC Logistics provide?

RPC Logistics provides 3PL (Third-Party Logistics) services including
warehousing, transport, fulfillment, and distribution.

How do I get in touch with RPC Logistics for enquiries or bookings?

You can contact RPC Logistics via email or phone:

For transport enquiries/bookings: transport@rpcnz.co.nz,

For warehouse enquiries: warehouse@rpcnz.co.nz

For all other enquiries: call +64 9634 4463, or use the contact page.

How does RPC Logistics handle international shipments?

RPC Logistics manages international shipments according to INCO Terms
(International Freight Terms).

What quality certifications does RPC Logistics hold?

RPC Logistics holds ISO 9001:2015, HACCP (Food Safety), and RMP (Dairy)
certifications.

How do I track my shipments with RPC Logistics?

RPC Logistics provides 24/7 online tracking and proof of delivery (POD).

How can I get customized packaging and value-added services?

RPC Logistics offers packaging, labeling, and repacking services. Find out more or get a quote on our VAS page

Where can I find RPC Logistics’ privacy policy?

RPC Logistics’ privacy policy is available here: Privacy Policy

What security measures are in place at RPC Logistics warehouses?

RPC Logistics provides 24/7 security monitoring, CCTV, and pest control
management.

Container Devanning and Cross Dock Services

What is container devanning and why is it important?

Container devanning is the process of unloading goods from shipping containers
efficiently and safely. It ensures that products are handled properly and ready for
distribution.

What cross-docking services does RPC NZ provide?

RPC NZ offers cross-docking solutions where goods are quickly transferred from
incoming shipments to outgoing transport, reducing storage time and improving
delivery speed.

Can RPC NZ handle both full container loads (FCL) and partial shipments?

Yes, we manage both full container loads and smaller shipments, providing
flexible solutions tailored to your business needs.

How does RPC NZ ensure the safety of goods during devanning?

Our trained staff use professional handling equipment and secure storage areas to
prevent damage and maintain the integrity of all goods during unloading.

Where can I learn more or request devanning services?

You can visit our FCL container services page to see detailed service information
and request a personalized quote.

What industries benefit from RPC NZ’s container devanning and cross-dock services?

We serve retail, FMCG, industrial, and e-commerce sectors, helping businesses
reduce warehouse handling and improve delivery times.

Why should I choose RPC NZ for container devanning and cross-docking?

Our experience, nationwide coverage, and professional staff ensure fast, safe, and
cost-effective container handling and distribution for all types of goods.

Transport

What transport services does RPC NZ provide?

RPC NZ offers comprehensive transport solutions including freight delivery,
logistics coordination, and nationwide distribution for businesses of all sizes.

Can RPC NZ handle both small and large shipments?

Yes, we manage everything from small parcels to full truckload shipments,
ensuring safe and timely delivery.

Does RPC NZ provide refrigerated transport for temperature- sensitive goods?

Absolutely. We have temperature-controlled vehicles for transporting perishable
goods, ensuring products remain fresh throughout the journey.

How can I track my shipment with RPC NZ?

We offer real-time shipment tracking so you can monitor the status of your
delivery at every stage.

Are RPC NZ transport services available for urgent or same-day deliveries?

Yes, we provide flexible scheduling and urgent delivery options to meet tight
deadlines and critical business needs.

Does RPC NZ offer specialized transport for heavy or oversized goods?

Yes, our fleet includes vehicles designed to safely transport heavy, oversized, or
high-value items.

How does RPC NZ ensure the safety of goods during transport?

All shipments are secured using certified equipment and handled by trained
professionals to minimize risks during transport.

Can RPC NZ integrate transport services with warehousing and logistics solutions?

Yes, we offer end-to-end logistics solutions, combining transport with
warehousing, cross-docking, and inventory management for seamless supply chain
operations.

How can I request a quote for transport services?

You can visit our RPC NZ transport page to request a personalized quote tailored
to your shipment needs.

Does RPC NZ provide transport services in specific locations?

Yes, RPC NZ operates across New Zealand, providing reliable transport services in
Auckland, Wellington, Christchurch, and other major cities to ensure nationwide
coverage.

Warehousing

What is managed warehousing and how does RPC NZ provide it?

Managed warehousing is a complete solution where RPC NZ oversees storage,
inventory management, and order fulfillment, allowing businesses to focus on their
core operations.

Can RPC NZ handle perishable and non-perishable goods in its warehouses?

Yes, our warehouses are equipped with temperature-controlled zones for perishable
items, as well as secure storage for ambient products.

How does RPC NZ ensure inventory accuracy in managed warehousing?

We use advanced warehouse management systems (WMS) for real-time inventory
tracking, stock audits, and reporting, ensuring precise control over all goods.

Does RPC NZ provide scalable warehousing solutions?

Absolutely. Our managed warehousing can scale up or down according to your
business needs, accommodating seasonal spikes or expansion.

How can I request managed warehousing services from RPC NZ?

You can visit our Managed Warehousing page to learn more or submit a request for
a tailored solution.

What industries benefit from RPC NZ’s managed warehousing?

We serve FMCG, retail, e-commerce, industrial, and logistics companies, helping
them streamline storage and distribution operations.

How does RPC NZ ensure the security of goods in its warehouses?

Our facilities feature 24/7 surveillance, restricted access, and safety protocols to
ensure all goods are securely stored.

Why choose RPC NZ for managed warehousing?

Our expertise, advanced technology, and flexible warehousing solutions ensure
efficient storage, fast order fulfillment, and reduced operational costs for businesses.

FMCG ECommerce Logistics

What FMCG logistics services does RPC NZ provide?

RPC NZ offers complete FMCG logistics solutions including warehousing,
inventory management, distribution, and transportation for fast-moving consumer
goods across New Zealand.

How does RPC NZ maintain product quality during FMCG transport?

We use temperature-controlled storage, efficient stock rotation, and real-time
monitoring to maintain product freshness and prevent spoilage.

Can RPC NZ manage both small and large-scale FMCG operations?

Yes, we cater to all business sizes — from small local suppliers to large national
brands — with scalable logistics and warehousing capabilities.

What makes RPC NZ different from other FMCG logistics companies in New Zealand?

Our dedicated team, modern fleet, and advanced logistics technology ensure faster
delivery times and reliable nationwide coverage.

Does RPC NZ handle time-sensitive FMCG deliveries?

Absolutely. We specialize in time-critical deliveries, ensuring your FMCG
products reach retailers or distributors on schedule.

How does RPC NZ help reduce FMCG supply chain costs?

Through optimized route planning, efficient warehouse management, and smart
distribution systems, we lower operational costs without compromising service
quality.

What industries benefit from RPC NZ’s FMCG logistics?

We work with food and beverage, household goods, personal care, and other
FMCG sectors requiring quick and consistent delivery performance.

How can I get a quote for FMCG logistics with RPC NZ?

You can visit our FMCG Solutions page and submit your details
through the contact form or call our team for a personalized logistics quote.

Hiab

What is a Hiab truck and how does it work?

A Hiab truck is a vehicle fitted with a hydraulic crane that allows for easy loading,
unloading, and transport of heavy goods without needing additional lifting equipment.

What type of Hiab truck services does RPC NZ provide?

RPC NZ offers professional Hiab truck hire across Auckland for lifting,
transporting, and placing heavy materials such as machinery, containers, and
construction supplies.

Which areas in Auckland do RPC NZ’s Hiab trucks service?

Our Hiab trucks cover all of Auckland and surrounding regions, including
industrial zones, construction sites, and residential delivery locations.

What load capacity can RPC NZ’s Hiab trucks handle?

We operate a range of Hiab trucks with varying lift capacities, capable of safely
handling loads from light freight to heavy equipment and containers.

Are RPC NZ drivers trained to operate Hiab cranes safely?

Yes, all our Hiab operators are fully licensed, certified, and trained to carry out
lifting operations safely and efficiently in compliance with New Zealand standards.

Can I book a Hiab truck for urgent or same-day jobs?

Absolutely. We provide flexible scheduling and can often accommodate same-day
or urgent Hiab truck bookings, depending on availability.

Does RPC NZ offer Hiab truck hire for container delivery and removal?

Yes, we specialize in container lifting, transport, and placement, making us a one-
stop solution for both commercial and residential container jobs.

How can I request a Hiab truck hire quote in Auckland?

You can visit our Hiab page to request a free quote or
contact our logistics team for a tailored price estimate.

How does RPC NZ ensure the safety of lifted goods during transport?

We use certified lifting gear, secure strapping systems, and experienced operators
to ensure all goods are transported safely and securely.

Why choose RPC NZ for Hiab truck services in Auckland?

RPC NZ combines experience, reliability, and modern equipment to deliver
professional Hiab truck services that meet diverse lifting and transport needs across
Auckland.

National Distribution

What national distribution services does RPC NZ provide?

RPC NZ offers complete national distribution solutions, including transportation,
warehousing, and delivery coordination across New Zealand for businesses of all
sizes.

Can RPC NZ handle both small and large-scale distribution?

Yes, we manage small shipments as well as large, full truckload distributions,
offering flexible solutions to meet your business needs.

How does RPC NZ ensure timely deliveries nationwide?

We use advanced route planning, real-time tracking, and a modern fleet to ensure
all shipments reach their destinations on schedule.

Does RPC NZ provide refrigerated distribution for temperature- sensitive products?

Absolutely. Our temperature-controlled fleet ensures perishable goods remain fresh
and compliant throughout transit.

Can I integrate national distribution with RPC NZ’s warehousing and logistics services?

Yes, our end-to-end solutions allow you to combine storage, inventory
management, and distribution for streamlined supply chain operations.

How can I request a quote for national distribution services?

You can visit our national distribution page to request a personalized quote for
your business requirements.

Which industries benefit from RPC NZ’s national distribution services?

We support FMCG, retail, industrial, e-commerce, and construction sectors,
helping businesses ensure timely delivery across New Zealand.

Does RPC NZ provide distribution services in all regions of New Zealand?

Yes, RPC NZ offers nationwide coverage, providing reliable distribution services
in Auckland, Wellington, Christchurch, and all other major cities.

More Questions? Ask Our Team

09 63 444 63

Send your CV

Are you interested in joining the RPC Logistics team? Can’t see a current vacancy that appeals at the moment. Then send your details and CV below and we will have your info on file when a suitable role comes up …

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Key Contact Details

PHONE
09 63 444 63

EMAIL
Transport: transport@rpcnz.co.nz
Warehousing: warehouse@rpcnz.co.nz
Administration: office@rpcnz.co.nz
Sales: sales@rpcnz.co.nz

FAX
Admin: 09 634 0331
Operations: 09 634 4566
After Hours: 09 638 4280